The SUPERPOWER® distribution system applies a simplified warranty process designed to minimize administrative procedures and optimize processing time for battery assembly workshops, authorized distributors, and retail customers nationwide.
I. Warranty Period and Warranty Activation
All 7 product lines of SUPERPOWER® electric vehicle chargers, including Lead-acid battery chargers and premium Lithium battery chargers, are covered by a 12-month official manufacturer warranty from the successful purchase date.
SUPERPOWER® applies an automatic electronic warranty activation system based on the registered buyer’s phone number or the identification code of authorized distributors in the SUPERPOWER® management system.
Customers are not required to keep traditional paper warranty cards.
II. Conditions for Free Warranty Service
A product will be accepted for free warranty service when it fully meets the following technical conditions:
The product remains within the 12-month warranty period from the successful transaction date.
The failure is confirmed to be caused by a manufacturer defect, including:
Core component failures.
Charging circuit malfunction resulting in no output current.
Voltage cutoff deviation exceeding the specified technical limits.
The charger housing and mechanical structure are not severely damaged due to impact, accidents, unauthorized opening, or unauthorized modification of internal electrical circuits.
The product identification QR code or factory sealing label remains intact, with no signs of removal, scratching, tampering, or fading.
III. Cases Not Covered Under Warranty
(Converted to Paid Repair Service)
SUPERPOWER® does not provide free warranty coverage for failures caused by improper operation, misuse, or violation of technical requirements. In these cases, the company will provide paid repair services with replacement components when applicable.
Warranty service will be declined if the charger is damaged due to:
Connection to an incompatible battery voltage system.
Incorrect positive and negative polarity connection.
Unauthorized modification or rewiring that bypasses the built-in intelligent protection system.
Such misuse may result in short circuits, component damage, or complete device failure.
Warranty coverage does not apply to:
Cracked, broken, or severely deformed housings caused by dropping or external impact.
Complete water immersion beyond the product’s designed protection capability.
Exposure to corrosive chemicals.
Although SUPERPOWER® chargers feature full-board encapsulation technology that provides resistance against rainwater exposure and vibration impacts, intentional full immersion may damage metal connectors and electrical connection points.
Warranty does not cover normal wear and external damage, including:
Power cables damaged by animals or external forces.
Connector wear caused by long-term use.
Burnt or damaged contact points caused by unstable power sockets, loose connections, or continuous electrical arcing.
IV. 7-Day Product Replacement Policy
To ensure maximum protection for distributors and retail customers during transportation and initial operation:
1-to-1 Replacement Within 7 Days
Within 07 days from the date of receiving the product, if a technical defect caused by the manufacturer is identified, customers will receive a 100% replacement with a new unit of the same configuration.
The product must satisfy the following requirements:
Original packaging is intact.
All included accessories are complete (if applicable).
The charger housing has no scratches, stains, or physical damage.
The product has not been used for an extended period.
V. Nationwide Warranty Receiving and Processing Procedure
To reduce processing time and eliminate unnecessary procedures, customers can follow the warranty process below:
Customer Contact / Authorized Distributor
→ Warranty Condition Verification
→ Product Return to Factory / Distributor Service Center
→ Inspection, Repair or Replacement
→ Standard Product Delivery
Step 1: Report Product Issues
Customers can contact SUPERPOWER® through one of the following methods:
Option 1:
Contact the Customer Service & Warranty Hotline:
Hotline: +84.927.859.596
Option 2:
Bring the product directly to the nearest authorized SUPERPOWER® distributor where the purchase was made.
Step 2: Verification and Product Acceptance
Technical staff or authorized distributors will verify the registered purchase phone number to confirm the 12-month electronic warranty status.
After confirming warranty eligibility, the product will be received and transferred to the factory warranty center through the official logistics system.
Step 3: Inspection, Repair and Delivery
The factory will inspect the product and perform repair or replacement according to SUPERPOWER® warranty regulations.
After passing performance and charging efficiency tests, the repaired or replaced product will be returned to the customer or distributor within 3–5 working days.
VI. Warranty Center and Technical Support Information
For technical inquiries or professional support regarding SUPERPOWER® products, partners and distributors may contact the factory technical department directly.
Warranty Center – Sipur Vietnam Power Technology Co., Ltd.
No. 12, Lane 2, Road 3, Soc Son District, Hanoi, Vietnam
+84.927.859.596
Important Notice:
The warranty system only accepts direct phone calls. Warranty requests submitted through personal messages or unofficial communication channels will not be processed.